Equi Privacy Policy
This Privacy Policy explains how Equi collects, uses, stores, shares, and protects personal information when you visit our website, submit an application, book a consultation, make a payment, communicate with us, or use our services.
Information we collect
We may collect your name, email address, phone number, country of residence, property goals, intended purchase location, household and employment information, income range, credit self-assessment, budget, available down payment, purchase timeline, co-borrower information, property information, questions, documents, messages, booking details, and information you provide during a consultation.
We may also collect payment and transaction information, although full card details are handled by our payment processor rather than stored directly by Equi.
We may collect technical information such as IP address, browser type, device information, pages viewed, approximate location, referral source, and interactions with the website.
We may receive information from service providers or other people involved in a transaction where they are authorized to share it.
How we use information
We use personal information to provide and improve Equi services; review your property and financing-readiness profile; prepare for and conduct consultations; verify identity and information; contact you about your application, booking, payment, or next steps; coordinate with authorized service providers; process payments; prevent fraud and misuse; maintain records; secure our systems; comply with legal obligations; resolve disputes; and enforce our Terms.
Where permitted by law and consistent with your choices, we may also send information about Equi services, educational material, events, or relevant opportunities. You can opt out of promotional communications at any time, while still receiving essential service, booking, payment, security, or legal messages.
Contact and verification consent
When you provide contact details and agree to be contacted, Equi may contact you by email, phone, text message, or another channel you provide to verify your information, clarify your application, schedule or manage a consultation, discuss your property goals, provide service updates, and coordinate next steps.
You can withdraw marketing consent, but withdrawal does not prevent essential communications required to provide a service or protect the account and transaction.
When we share information
We may share information with payment processors, calendar and communication providers, hosting and technology providers, verification and due-diligence providers, professional advisers, lenders, sellers, property or transaction partners, and other service providers when reasonably necessary to deliver the service or when you authorize the sharing.
We may also disclose information when required by law, legal process, court order, regulatory request, fraud investigation, safety concern, or to protect Equi, our users, or another person. We do not sell your personal information as a standalone product.
If Equi is reorganized, sold, financed, or merged, information may transfer as part of that transaction subject to appropriate confidentiality and legal protections.
International processing
Equi and our service providers may process information in countries different from the country where you live or where a property is located. We use reasonable contractual, technical, and organizational safeguards appropriate to the information and the purpose of processing, subject to the requirements that apply to the relevant transfer.
Security and retention
We use reasonable safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. No online service can guarantee absolute security. You should use a unique password where one is required, avoid sending unnecessary sensitive information through unsecured channels, and notify us if you believe your information has been misused.
We retain information for as long as reasonably necessary for the purposes described in this Policy, including service delivery, accounting, legal compliance, fraud prevention, dispute resolution, and enforcement of agreements. Retention periods depend on the type of information, the relationship with you, and legal requirements.
Cookies and analytics
The website may use cookies, pixels, local storage, analytics, security tools, and similar technologies to operate the site, remember preferences, measure performance, understand traffic, prevent fraud, and improve communications. Your browser may allow you to control some cookies. Blocking certain technologies may affect website functionality.
Your choices and rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction on, or a copy of your personal information, or to object to or withdraw consent for certain processing. You may also have a right to complain to a relevant privacy regulator.
We may need to verify your identity before completing a request and may retain information where required or permitted by law. To exercise a privacy right or ask a question, contact Equi through the contact channel provided on the website and identify the request clearly. We will respond within the period required by applicable law.
Children
The services are intended for adults. We do not knowingly collect personal information from children who are not legally able to use the service. If you believe a child has provided information, contact us so we can review and delete it where appropriate.
Links and third parties
The website may contain links, payment tools, calendars, or services operated by third parties. Their privacy practices are governed by their own policies. Equi is not responsible for the privacy or security practices of a third-party website or service that you choose to use.
Changes to this Policy
We may update this Policy when our services, technology, or legal obligations change. The updated version will be posted with a revised effective date. Continued use after an update means the updated Policy applies to future processing, subject to any rights or notices required by law.
By submitting information, you acknowledge that you have read this Privacy Policy. By selecting a consent checkbox or otherwise providing contact details for follow-up, you consent to the uses and communications described above, subject to applicable law and your available choices.